Terms of Service

Welcome to Nuva. By using Nuva, you agree to these Terms of Service. If you do not agree to these Terms, you may not use the Service.

Acceptance of Terms

By accessing or using Nuva (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service. We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Description of Service

Nuva is an AI-powered medical information platform that provides conversational AI assistance through specialized agents. The Service includes AI-powered responses, drug dosage calculators, skincare advice, lab results interpretation, multi-language support, voice input/output capabilities, and image/file attachment processing. The Service is available on mobile platforms and as a web application.

To provide AI-powered responses and translations, Nuva uses third-party AI processing services to process the content you choose to submit. Nuva determines how AI is used within the application and remains responsible for the services provided through the app.

Account Registration

Access to Nuva requires authentication. By creating an account, you agree to:

• Provide accurate account information.
• Maintain the security of your account credentials. You are responsible for all activity under your Nuva account.
• Notify us if you suspect unauthorized use of your account.

User Responsibilities

By using Nuva, you agree to:

• Use the Service in compliance with all applicable laws and regulations.
• Not use the Service for illegal, harmful, abusive, or fraudulent purposes.
• Not attempt to reverse-engineer, decompile, or exploit the Service or its underlying systems.
• Not transmit malware, spam, or any content that could harm the Service or other users.
• Not circumvent rate limits, authentication mechanisms, or other security measures.
• Independently verify all drug dosages, medical information, and clinical recommendations before any clinical use.

AI & Medical Limitations

NUVA IS NOT A MEDICAL DEVICE. All AI agents provide informational responses only. You acknowledge and agree that:

• AI agents provide general medical and pharmaceutical information. They cannot replace a licensed pharmacist, physician, or other healthcare professional.
• Drug dosage calculators provide calculated values that must be independently verified by a licensed healthcare professional before administration to any patient.
• AI responses may produce inaccurate, incomplete, or outdated information despite built-in fact-checking and reasoning mechanisms.
• You must never rely solely on Nuva for decisions involving patient care, health, safety, or any clinical matter.
• Nuva is intended as a learning, drafting, and reference tool — not as a primary source of clinical authority.

Content & Usage Rules

You retain ownership of the content you submit to Nuva. By using the Service, you grant us a limited license to process your content solely for the purpose of providing the Service, including processing it through third-party AI services to generate responses. You agree not to:

• Submit content that is illegal, defamatory, threatening, or infringes on others' rights.
• Submit protected health information (PHI) of third parties without proper authorization.
• Use AI-generated drug dosages or medical information for direct patient care without independent verification by a licensed professional.
• Redistribute, resell, or commercially exploit AI-generated content without authorization.

Service Limits

The Service enforces operational limits including rate limiting, chat retention policies, and file upload size limits to ensure fair usage and platform stability. Uploaded images and audio are not permanently stored after processing.

Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if:

• You violate these Terms of Service.
• Your use of the Service poses a risk to other users or the platform.
• You engage in abusive, fraudulent, or illegal activity.
• Required by law or regulatory authority.

You may request deletion of your account and associated data at any time. Upon account deletion, all associated data will be permanently removed in accordance with our Privacy Policy.

Intellectual Property

The Nuva name, logo, software, design, AI models, and all related intellectual property are owned by Nuva and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our prior written consent.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NUVA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

WITHOUT LIMITING THE FOREGOING, NUVA SHALL NOT BE LIABLE FOR ANY HARM, INJURY, OR DAMAGE ARISING FROM RELIANCE ON AI-GENERATED MEDICAL INFORMATION, DRUG DOSAGE CALCULATIONS, OR ANY OTHER HEALTH-RELATED CONTENT PROVIDED BY THE SERVICE. YOU ASSUME FULL RESPONSIBILITY FOR INDEPENDENTLY VERIFYING ALL SUCH INFORMATION WITH QUALIFIED HEALTHCARE PROFESSIONALS.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Indemnification

You agree to indemnify, defend, and hold harmless Nuva and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, your reliance on AI-generated content for clinical purposes, or your violation of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kurdistan Region of Iraq. Any disputes arising from or relating to these Terms or the Service shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the competent courts in the Kurdistan Region of Iraq.

Changes to These Terms

We may update these Terms from time to time. When significant changes are made, the updated version will be made available within the application or on our website with a revised “Last Updated” date.

Contact Us

If you have questions about these Terms, please contact us using the support information provided within the Nuva application or on our official website.